Privacy Policy

1. Introduction

At Cevora Dermatology & Skin Clinic (“Cevora,” “we,” “our,” or “us”), we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact our team, or use our services.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Personal Information: Your name, email address, phone number, and other contact details.

• Appointment Information: Your preferred appointment date, requested service, and booking details.

• Health Information: Information about your skin concerns or medical history that you voluntarily provide when seeking clinical care.

• Technical Information: Your IP address, browser type, device information, and website usage data, where applicable.

We aim to collect only information reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your information to:

• Respond to inquiries and appointment requests.

• Provide and coordinate clinic services.

• Communicate relevant information about your appointments.

• Improve our website and visitor experience.

• Maintain website security and prevent misuse.

• Meet applicable legal and regulatory obligations.

We will only use your information for marketing communications where appropriate consent or another valid legal basis is in place.

4. Health Information

Health information is treated with particular care. Access should be limited to authorized personnel who need the information to provide appropriate services or fulfill legitimate operational and legal responsibilities.

Please avoid submitting sensitive medical information through general website forms unless the form is specifically designed and secured for that purpose.

5. Sharing Your Information

We do not sell your personal information. Where necessary, information may be shared with authorized service providers, such as appointment management, website hosting, communications, or IT security providers.

Information may also be disclosed where required by law or necessary to protect legitimate rights and safety.

6. Data Security and Retention

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

Information is retained only for as long as reasonably necessary for its intended purpose, subject to applicable clinical recordkeeping requirements and other legal obligations.

7. Your Rights

Depending on applicable law, you may have the right to access, correct, delete, restrict, or request a copy of your personal information. You may also withdraw consent where processing is based on consent.

To submit a privacy request, contact us using the details below.

8. Third-Party Services

Our website may use third-party services or contain links to external websites. Their privacy practices are governed by their own policies, which we encourage you to review.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Cevora Dermatology & Skin Clinic
Email: hello@cevora.skin
Address: Jl. Wellness Avenue No. 28, Jakarta, Indonesia